Onwynd is designed for anyone who wants to prioritize their mental wellness — whether you are dealing with anxiety, depression, stress, burnout, relationship challenges, or simply want to maintain and improve your mental health. If you are experiencing a psychiatric emergency, please contact emergency services first.
Yes! Onwynd offers a free plan that includes access to the AI companion (limited), wellness assessments, a daily mood tracker, and the community. Therapy sessions require a paid subscription.
Yes. All therapists on Onwynd are licensed mental health professionals who have undergone rigorous identity verification, credential checking, and onboarding by our clinical team. Credentials are displayed on each therapist's profile.
Onwynd is headquartered in Nigeria and primarily serves African users. We are expanding to other regions. International users can access the platform, but therapist availability may be limited. Check the therapist filter for English-speaking international therapists.
Therapy & Sessions
Standard therapy sessions on Onwynd are 50 minutes. Extended sessions (80 minutes) are available on Premium and Unlimited plans.
Yes. Onwynd encourages consistent therapeutic relationships. When you book with a therapist for the first time, you can choose to make them your "My Therapist" for ongoing care. You can change at any time.
If your therapist is unavailable (illness, leave), you will be notified promptly and offered priority rebooking with your therapist or an alternative. You will not be charged for cancelled sessions due to therapist unavailability.
Yes, select therapists on Onwynd offer couples therapy and family therapy sessions. Filter by "Couples" or "Family" when browsing therapists. An additional seat may be required for multi-person sessions.
Yes. Psychiatry consultations are available on Premium and Unlimited plans, or as add-ons. Psychiatrists can assess, diagnose, and prescribe medications for mental health conditions within the platform.
Billing & Subscriptions
Yes. Subscriptions auto-renew each billing cycle (monthly or annually) using your stored payment method. You will receive a reminder email 3 days before renewal. You can cancel anytime before renewal to avoid being charged.
Monthly subscriptions are non-refundable once the billing cycle begins. Annual subscriptions may be prorated if cancelled within 14 days of the annual renewal. Individual session charges for cancellations with less than 12 hours notice are non-refundable. Contact billing@onwynd.com for refund requests.
Unused sessions from Basic and Standard plans roll over for up to 1 month (maximum 2 sessions). Premium and Unlimited sessions do not roll over as they provide ongoing access. Session credits earned from cancellations do not expire.
Privacy & Security
No. If you are using Onwynd through an employer or institutional plan, your employer has absolutely no access to your individual session content, therapist assignments, health data, or personal information. Organizational reports are aggregate and anonymized.
No. Onwynd does not sell or share your personal health data with third parties. Data is used only to deliver our services and improve the platform. We partner with payment processors and cloud providers who are contractually bound to strict data protection standards.
Yes. All therapy sessions are strictly confidential under professional ethical guidelines. The only exceptions are mandatory reporting requirements: immediate risk of harm to yourself or others, safeguarding of minors, or court orders.
Technical
A minimum of 2 Mbps is required for video sessions. We recommend 4 Mbps or higher for HD quality. If your connection is slow, switch to audio-only mode within the session for a more stable experience.
Yes! Download the Onwynd app from the App Store (iOS) or Google Play (Android). The app supports all features including therapy sessions, mood tracking, AI companion, journal, and community.
